The "service" industry here just sucks. Or, rather, "service" seems to be a foreign concept. You can wait at a counter for several minutes and be totally ignored by the person behind it , who doesn't seem to be doing anything else. If several employees are talking between themselves, they will happily ignore you until their conversation is over. When they do finally help you, they act like they are doing you a favor.
You might think I have become spoiled from my experience in Japan, which is the best place for service in the world, but actually I think Israel is well below the U.S., which is saying a lot.