Turf Wars II: The Revenge of the Consultant
Dramatis Personae:
- Director Mitch, a consultant brought into the company to support a new product launch
- Abu, a director of an unrelated product line
- Matt, the recently hired program manager for the new product
The Scene: A meeting room. Players are arranged around the table. White board is on the wall. As the curtain opens, it appears that they are in the middle of a meeting...
Mitch: Look, if this product gets launched, I'll be brought on full time and it's going to be MY ass that's on the line for making or not making the revenue numbers. This means that ALL customer interaction comes through me. Period! (slams hand on table)
Abu: (blanches) But I have a previous relationship with him. We worked together at a company before. Plus, his sister-in-law's brother's cousin is my second niece once removed...
Mitch: Fine. Set up a meeting, bring me along, and we'll transition the relationship for this product over to me. Any other products, I don't care.
Matt: Guys, guys, let's not get too heated here. Abu, Mitch IS responsible for sales and marketing on this product and you really should have sent the lead over to him. But, really, Mitch, if all he did was talk to the guy, it shouldn't be THAT big a deal.
Mitch: Abu already committed to samples.
Matt: WHAT!!
Mitch: Oh, you didn't hear? He committed to supply samples. Of course, the two prototypes we already committed to other customers are months behind schedule. So, Matt, do you have resources to build another prototype?
Matt: You know I don't. All resource allocation issues are supposed to come through me FIRST, so we don't over commit. (Glares at Abu)
Abu: I was only trying to support the customer...
Mitch: Look, Abu, there is a reason we are set up in a certain organizational structure, and its so we CAN support our customers. We don't want to over-commit. We don't want to piss them off. This is why you should send any customer leads for this product through me, and I'll work with Matt to see what we can support them with.
Matt: Right.
Mitch: In addition, *I* drive certain strategic aspects of the program, with conjunction with Matt, of course, so we can provide customers roadmaps, timelines, and other forward looking aspects of the program.
Abu: I understand.
Mitch: Look, you took incentive to support the customer, and that was great. We now need to get a face-to-face meeting over there to let me unwind any commitments we can't make and set realistic expectations. You think you can set up a meeting next week?
Abu: It should not be a problem.
Mitch: Great! You and I will go to there next week. In the mean time Matt, will you work on resource allocation issues to figure out what commitments we can make? You think you can get that to us by next week?
Matt: No problemo. See, I knew we could work it all out. That wasn't so hard, was it?
Mitch: No, Matt, that was a whole lot easier than I thought.